Nodusly
AccountBuy

Refund Policy

Refunds for Nodusly licenses sold through nodusly.com by AURONX L.L.C.

Last updated: October 9, 2026

Overview

We want you to be happy with Nodusly. If it is not right for you, you can request a full refund within 14 days of the charge. After 14 days, all charges are final and non-refundable, except where the law requires otherwise. We encourage you to use the free trial (when offered) to make sure Nodusly works on your Mac before you buy.

This Refund Policy is part of our Terms of Service.

Paddle is the Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Approved refunds are issued by Paddle to the original payment method, in the original currency. Paddle's Buyer Terms also apply to your purchase.

14-day refund window

  • The 14-day window starts on the date of each individual charge: your first purchase, and each subscription renewal, are each refundable within 14 days of that charge.
  • Requests must be received within the window. A request received on day 15 or later is not eligible.
  • Refunds are for the full amount of the eligible charge. We do not offer partial refunds, prorated refunds, or credits for unused time.
  • No reason is required within the window, though feedback helps us improve.

How to request a refund

Within 14 days of the charge, do one of the following:

  • email support@nodusly.com from the email address used at checkout, with your order number or the Paddle receipt; or
  • use the link in your Paddle receipt email to contact Paddle directly.

We will confirm eligibility and, if approved, ask Paddle to process the refund. We may ask for information needed to identify the order.

Subscriptions and cancellation

  • Monthly and yearly subscriptions renew automatically until cancelled. You can cancel at any time using the link in your Paddle receipt or by emailing support@nodusly.com.
  • Cancelling stops future renewals. You keep access until the end of the billing period you already paid for. Cancelling alone does not refund the current period.
  • If a renewal charge was made in error (for example, you forgot to cancel), you may request a refund of that renewal within 14 days of the renewal date.

Lifetime licenses

Lifetime licenses are covered by the same 14-day window. "Lifetime" means a perpetual license for the Nodusly product for as long as we continue to offer, distribute, and support it, not the lifetime of the buyer. It covers the Nodusly product line you purchased, including updates we release for it, subject to our Terms of Service. It does not include separately sold future products.

EU and UK right of withdrawal

If you are a consumer in the European Union or United Kingdom, you normally have a 14-day right to withdraw from online purchases. Nodusly is digital content supplied immediately: at checkout you request immediate access and acknowledge that you lose your statutory right of withdrawal once the download or license activation begins. Our voluntary 14-day refund window still applies to you on the same terms as everyone else.

When refunds are not available

Refunds are not available for:

  • requests made more than 14 days after the relevant charge;
  • accounts or licenses terminated for violating our Terms of Service (for example, sharing or reselling license keys or bypassing licensing);
  • repeated purchase-and-refund patterns, or purchases made to obtain extra trials or promotional benefits;
  • complimentary, promotional, or redeem-code licenses that were not paid for;
  • licenses bought from anyone other than us through Paddle (contact the seller).

Nothing in this policy limits any refund right you have under applicable consumer protection law.

Chargebacks and payment disputes

Please contact us before disputing a charge with your bank or card issuer. Most issues can be resolved quickly by email. If you file a chargeback or payment dispute without first contacting us, or file one for a valid charge, we may suspend your account and revoke the associated licenses and activations while the dispute is open, and permanently if the dispute is found to be unfounded or fraudulent.

What happens after a refund

When a refund is approved, the associated license is revoked and all Macs activated with it are deactivated. You must stop using the paid features of Nodusly for that license. Any subscription linked to the refunded charge is cancelled.

Processing time

We aim to respond to refund requests within 3 business days. Once Paddle processes a refund, it usually appears on your statement within 5 to 10 business days, depending on your bank or payment provider.

Changes and contact

We may update this policy from time to time. Changes apply to purchases made after the "Last updated" date. The version in effect when you were charged applies to that charge. Questions: support@nodusly.com.